Privacy Policy
The Privacy Policy explains how Exotic Seafood may:
- collect,
- use, and
- disclose
Personal Information (defined below) we obtain through the Site, your communications with us, or from third parties. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
The Site Collects Your Information
We collect Personal Information when you choose to provide it to us including when you:
- register to use the Site;
- purchase a Exotic Seafood product on the Site;
- use the Site; and
- communicate with us.
We also collect Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Site. Please note that we may use third party service providers to help operate the Site and these third party service providers may collect Personal Information from our Site as well.
Registering an Account. The Site gives you the option of creating a user account (an “Account”). If you decide to create an Account, you will provide us with certain Personal Information, such as your user name and password. You are not required to register to use the Site.
Purchasing an Exotic Seafood Product. When you purchase a Exotic Seafood product using the Site, you are given the option of logging into an Account or checking out as a guest. In either case, when you purchase a Exotic Seafood product, you must provide us with Personal Information, such as your name, email address, and shipping address.
Making Payments. When you make payments through the Site, you may need to provide Personal Information to our third-party service providers. Such Personal Information may include sensitive Personal Information, such as your credit card number.
Communications with Us. We may also collect Personal Information from you when you communicate with us. For example, you may choose to send us Personal Information by sending us an email, subscribing to the Exotic Seafood newsletter, or using the Contact Us form. By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products, services, or promotions we might offer without your consent. If you contact us, we may keep a record of that correspondence.
Tracking Technologies. Exotic Seafood and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Non-personal information that we collect using these technologies may be combined with other information about you, including Personal Information.
Information Provided by Third Parties. Exotic Seafood may supplement the information we collect from you with additional records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you.
How Exotic Seafood Uses Your Information
We use Personal Information to
- facilitate and improve our services; and
- communicate with you.
We may use aggregate information and non-personally identifying information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. We use and retain information, including Personal Information, to improve and facilitate the Site and our services. We may also use such data to help us deliver targeted advertising to consumers that is displayed on both Exotic Seafood websites and unaffiliated websites, to analyze interactions with and performance of our Site, to measure the effectiveness of advertising on behalf of our advertising partners, and to identify the audience most likely to respond to an advertisement. We may also use data from third parties (such as data vendors) pursuant to their own privacy policies, and enhance information (including Personal Information) that we have collected with such third-party data. We believe that the use of such information is helpful to providing users with better services. However, if you would like to opt-out of these interest-based advertisements, please follow the opt-out process described below under “Choice.”
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
Marketing. We may use information, including Personal Information, to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
Aggregate Data. We may use anonymized and aggregated data collected through the Site for any purpose. These uses may include but are not limited to analyzing interactions with and performance of the Site, enabling us to improve our Site and services, and sharing such information with our business partners, affiliates, or any other third party. Similarly, we may enhance any such anonymized and aggregated data collected via our Site with other information collected from our business partners.
Exotic Seafood May Diclose Your Information
We may share your information:
- with our third-party service providers;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
We do not share your Personal Information with third parties for those third parties’ marketing purposes unless you first agree to such sharing (either by opting in or choosing not to opt-out at the time we provide the choice).
We Use Vendors and Service Providers. We may share Personal Information with our vendors and service providers. These third-parties provide services on our behalf to help with our business activities. These third-parties are authorized to use your Personal Information only as necessary to provide these services to us.
- Providing customer services including fulfilling orders, delivering packages, and communicating with you about your order
- Payment processing
- Sending, evaluating and improving marketing communications
- Fulfilling subscription services
- Conducting research and analysis
- Measuring and Improving the performance of the Site
- Verifying your identity and preventing fraud
- Developing and improving Exotic Seafood products and services
- Registering your Account
- Detecting, preventing and remediating fraud or other potentially prohibited or illegal activities.
Marketing. We may allow access to other data collected by the Site to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to comply with law enforcement requests and legal process, such as a court order, government request, or subpoena. We may also access, preserve, and disclose your Personal Information, other account information, and content if we believe in good faith that disclosure is necessary to protect yours’, ours’ or others’ rights, property, or safety, or investigate fraud.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. The use of your Personal Information following any of the foregoing events should be governed by the provisions of this Privacy Policy in effect at the time such Personal Information was collected.
We may also disclose your Personal Information with your permission.
Access
Upon request Exotic Seafood will provide you with information about whether we hold any of your personal information. If you would like to access, update, correct and/or delete any information that you have provided to us through your use of the Site, you may request by info@exoticseafod.co.za. We will respond to your request within a reasonable timeframe.
Third Party Sites And Social Media Platforms
The Site may contain links to other websites and other websites may reference or link to our Site. These other domains and websites are not controlled by us. We encourage our users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
The Site also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Site. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
Security Of Your Information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once it is received. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure
By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please email us at info@exoticsafood.co.za.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
Free Shipping
for orders over R500
Daily Support
During office hours
Online Payment
Safe and secure payments
Fast Delivery
Same or next day delibery
- 56 Dudley Street, Jacobs, Durban
- Phone: 081 244 7735
- Mobile: 061 421 7831
- Email: info@exoticseafoods.co.za
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